FMS 14 CWP website will not connect with database – See, that’s what the app is perfect for.

Normally this page is served on port , not on And not worked anymore. We had the issue only on machines where multiple websites have been configured. We could only solve it be reinstalling the FileMaker Server some scratch. It should be If all works as it with no SSL, then you know it is how the certificate is setup.

If you still experience the same issues without the SSL, then it is the Ports you need to look at. Make sure Server is on a dedicate machine and don’t try and force Port changes.

With FileMaker Server 17, all ports that it uses cannot be changed. Take look at the list of ports the Server uses and check to make sure these are all available on the network. For both the Public and Local IP. Is that all there is to it? I mean remove the ServerCustom. PEM file from the Cstore Folder. Then you restart the Server services. Once serverCustom. I have set there. I don’t know how this get filled in. This is what worked for us anyway.

Hope this helps! This was exactly the behaviour I have seen on one of our FileMaker Server 16 machines. But I believe it was in another file. The only way I was able to fix it, was reinstalling the FileMaker Server. This is OK. That was not the case on one of our machines. The FM Help area doesn’t mention having to uninstall all of the associated programs when uninstalling the Server. When you run FileMaker Server installer, and select the option to Uninstall, all necessary files are removed so that you can perform a re-installation.

And this is also the port that is used by your FileMaker Server. But due to an unknown cause, it has changed this setting. That’s why your FileMaker Pro client does queries on port instead of port I was not able to reproduce this issue on lab scale, so I have no idea what circumstance causes this.

Let’s say that I would like to avoid as much as possible going thru a re-installation process, is there anyway to get some engineering insights on how to avoid or how to fix the issue without going thru re-installation?

I fear that the issue might come back later and repeatedly going thru re-installation is really a route that I would not want to take. I know uninstalling and reinstalling can be a pain, but every step needs to be taken to figure out what is going on.

We need to know more about your environment setup. Then there is going about testing the SSL on our end to see if we can recreate the issue and do comparisons.

To be honest, I would setup a case with Customer support and see about getting this information properly reported. Just talking with Koen, there may be more going on than meets the eye. I had pretty much the same issue where after modifying SSL certs the fmserver port was defaulting to , found that its to do with the order of the https bindings in IIS, was the first https port on the website and was second.

This site contains user submitted content, comments and opinions and is for informational purposes only. Claris may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Claris can therefore provide no guarantee as to the efficiency of any proposed solutions on the community forums. Claris disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site.

All postings and use of the content on this site are subject to the Claris Community Use Agreement. Search Loading. Register Login. View This Post. February 15, at PM. FM17 upload connection failed issue. Hello, We recently renewed our ssl certificate on our server. We are on FM17 on windows server Thanks for any help! It would be helpful to know the path s that are being used: 1 when the error is produced, 2 when the Test to PHP from console is being called.

I’d also like to know what “script” is being called when the error was produced. The phpinfo file is residing in the my website directory in a phpmyadmin folder. This is where it resided under our FMS 12 installation and the website in on an E drive.

When I go to test my website using “localhost” in the web browser, my pages all load just fine but the results pages are blank of database results and only show the html components of the page logo, etc. First make sure you’ve got the latest PHP API files and if that doesn’t resolve it, start putting in more error checking. Hi Beverly – the person I was working with created the fm-and-php class that my website was created with.

Which results in the attached error. I’ve also attached a pic of the results of the same test on my FMS12 server for comparison. I did not install PHP with the FMS 14 installer and to be honest, I’m not really sure what to do with standalone api, or if it is even relevant here because my website pages are using fm-and-php class and not the filemaker class. When I loaded the contents of the standalone api zip into my website folder and created a small test php page, similar to the one I listed above for fmandphp, I received a 22 error, which is a communication error, but it doesn’t give me any additional info and I am not an expert on this – someone else built the website years ago and I inherited it.

This is the script:. The person I have been working with this week, from Schubec, confirmed that it works with FMS 14 as well. Thanks so much to everyone who offered suggestions to this issue!

The problem was resolved this morning. This site contains user submitted content, comments and opinions and is for informational purposes only. Claris may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Claris can therefore provide no guarantee as to the efficiency of any proposed solutions on the community forums.

Claris disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site.

All postings and use of the content on this site are subject to the Claris Community Use Agreement. Search Loading. Register Login. View This Post.

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This occurs in FileMaker Pro 13 and 14 when a trusted SSL certificate is installed on the server. When a self-signed certificate is used or when. Installed free test server 14 s/w successfully; but, deploy fails. Do you think FileMaker will care about their freeconnection test server 14? Sucks.

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Same exact issue, but maybe even a little worse. Now on logging into the first database with SSO for all others the Client authentication error is sent via email notification to me immediately, with disconnect coming some time later. Before I reinstalled FM Server, that notification error would come 5 minutes or more after logging in.

Our conclusion is the disconnects are definitely NOT a loss of network for one or two minutes as error 51 implies. I have edited and changed records just seconds before losing connections with error code Those edited records remain updated on relogging into FM.

The error message stating that the client is not responding is misleading and likely not accurate. That, in itself, is an error as records are committed within seconds of losing connection with the “client not responding” explanation of: ” no longer responding; connection closed. The Authentication error reports that “bsmith” has failed in FM Authentication but “bsmith” never tries to login to a database This seems like a key bit of info. We have changed every single logical, physical and software component and still we are being disconnected within 2 to 20 minutes all throughout the day.

Any recommendations would be more than welcome. For clarification, do you have multiple switches? Or do you have one switch where you are testing with and without the Domain Controller? What I’m trying to determine is if there are multiple switches and one switch works, what is the difference?

Does your solution use multiple files? Is it possible one of the files use an Active Directory account? I want to look at your FileMaker Server Event. I have sent you a private message with instructions where to send the files. I am also having a similar problem. Started the first or second week of June.

Server is Windows R2 clients are Pro and Advanced For weeks, this only happened to about 10 out of employee’s connecting with certain machines. Over time the list of effected users is growing. User machines are Windows 7, 8, and In our troubleshooting, our network admin tested launching a database connection using his physical machine and a second connection using a VM installed on the same physical machine.

His VM connection is dropped every five minutes, while the physical connection does not. We have tried moving servers to a new VM, moving VM to a new physical server, moved switches, installed completely new servers. The problem is now happening to three different servers using two FileMaker Server versions 13 and Sniffing packets show that the FileMaker server will send a transmission to the client, the client will respond, the server sends a retransmission, then sends a disconnect.

There is no latency or server performance issues that we can see. It just seems like the FM server is not seeing the client acknowledgements. The really confusing part is that there are times when a client will be disconnected within 30 seconds of connecting to a file.

There is no possible way that they could have his the 2 minute connection timeout. Edit: Forgot to mention that connections to the admin console are also disconnecting. Were the other servers on the same switch as the original VM Server? That is, when you moved switches and the “problem is now happening on three different servers”, are the three servers now on the same switch? Any other information you can provide about your network may be helpful. The way it is configured, there is no way to guarantee that traffic is on just one switch as everything is tiered across the available connections on each switch.

Also changing hosts as we’ve found so far has resulted in no difference in the issue. Here are answers to your questions from June 28th regarding Frequent Client Disconnects.

We have multiple switches, so I’ve been able to test various configurations. In general our configuration is a two switch setup So, one switch has a lot of computers connected to it and very short patch cables to a patch panel that connects to each user’s wall jack.

More in-depth Switch 2 just has a few Dell Windows R2 servers on it I got an error on re-installing it on the same server. I thought that would work but at first it did not I had the same disconnect problem I think this is key This sounds a lot like the problem I’m having. The interesting part is that Filemaker logins are not the same as our Active Directory logins.

Not sure why Filemaker Server would even pay attention to the Active Directory user names and complain about them The error messages are not providing correct info when they say there is a lack of client response and therefore disconnecting We thought it was caused by a Windows Update in May. Tested on a new server with updates installed through March. I then one at a time installed every update to see if I could reproduce the problem. After installing one of the May updates the problem started on the new server.

The updates were uninstalled, but the problem continued. Unfortunately, this doesn’t prove or disprove that Windows Updates are the problem. It is possible that there is something left over after the update was uninstalled. It is also possible that the problem starting after an update was simply a coincidence.

We had the same experience with uninstalling and reinstalling Java on the server. It worked for a day or two, then the problem returned. The concerning part is the issue is slowly getting worse. More and more users are being effected every day. We use Active Directory at FileMaker, so it is doubtful that is the issue. Without the Domain Controller and switches, you did not get disconnects, so this does point to something within the network.

It appears Switch 2 was tested extensively. I’m trying to eliminate Switch 1 as a possible issue. You mention the “error messages are not providing correct info when they say there is a lack of client response and therefore disconnecting Where are you getting this information? I also have a FM11 server on the same network and this is also having issues too which about 5 users I think this happened before the FM15 was on the same network but I do wonder if they are conflicting?

The network admin has checks and says everything looks fine and I’m not really sure what is required to look at. I have no active directory login and is done via Filemaker but I have disconnects happening every hour or so which is really frustrating when I am developing the database. It has happened today 3 times – twice have been when I walk away from my machine and it was left in in layout mode and couldn’t reconnect – these came up as connection closed 51 on the server and then another whilst I was writing a script which was a closed connection I have no screensaver or sleep on my computer.

If this isn’t the case we also have a couple of switches which I suspect has the computers and servers across both of them. Did the person above try putting them all on one switch and then on the other switch to see if this made a difference?

I am going to turn off the FM15 server and see if this makes a difference to the FM11 server and users.

Besides the Event. Event ID The SChannel error state is ? Some of these tie in with the disconnection but there are more of those events that disconnections? What I have tried just now is to get a separate switch brand new which has the server and clients only on to see if this is going to make any difference. I’ll report back in a couple of days if this has made any difference to either setup.

Thanks for letting me know they can both be on the same network but I would appreciate any info on the above error. The server is a fresh setup along with the FM server software and has nothing else running. Doing a quick Google Search for:. Temporarily turn off SSL and see if the issue persists. I have the temp one installed currently as haven’t got round to getting a GeoTrust one yet. I was getting the issue before with it turned off and only turned it on to see if it would make a difference which it hasn’t.

Have you applied all the updates to Windows Server ? This is the supported version. Once completed with all updates, then install FileMaker Server I put SSL on to see if it would make any difference.

Okay no I have installed the server on the base download of the R2 server. So I should update it now and then reinstall the server? I meant when I had set the server up I just installed the base R2 install and then installed FM15 server – I didn’t do any updates. I’ll do the updates and reinstall. So it doesn’t look like putting the clients and server on the same switch has solved it for the FM11 server. The FM15 server has been fine so far.

One thing I did notice with the FM11 server is that it there is a Bonjour error in the event log: GetLargeResourceRecord: opt optlen 8 wrong would this be an issue? I am also wondering if a background app might be the cause like dropbox so I have stopped all background apps. I’ve tried repairing the install for Bonjour but on restarting it and the database service it still keeps coming up? The next thing I am trying is a different NIC to see if that is an issue.

I’ll give it another day and see if this makes any kind of difference. The Bonjour error message may be an issue, as this is what is used to display shared database files. If the error still occurs, consider rebooting the server in safe mode, and try again.

Once uninstalled, reboot the server and install FileMaker Server This will install Bonjour. Once completed, move the files from the Desktop to the appropriate folder in FileMaker Server 11 and open them. So this is odd the database was just idle over night with nothing but backups running and then with no other errors at all on the network it just boots one user out randomly.

It then says this morning with no one using it:. Administrator “fmsadmin” no longer responding; connection closed Is there anything else I can try as I have kind of run out of ideas? Do you have a schedule that runs a script? If the script gets into a pause state or infinite loop, this would account for the connection closing. Check the Access. I am now having the same problem. I am running OS X No Anti Virus on the server or other backup software. I am getting disconnects daily now from most of the users that I would consider heavy users.

I have not had this problem in the past, only since the 15 upgrade. I moved from individual FMPro licenses to a server with 10 connection type license 2 year.

At my workstation, I use FileMaker Advanced and never have a disconnect problem. I do not consider myself to be a heavy user, however I do have FMA open all day everyday connected to the server with databases open.

My users home directories are hosted on the server, so I know the client computer is not losing connection to the server. This does seem to be a FileMaker problem. No I have no scripts running and see nothing in the access. Can you provide more about your computing environment?

Specifically, what is between the server and the client s that get disconnected Switches, domain controllers, etc. Can you be a little more descriptive about the contents of the access. That is, when fmsadmin disconnects, look earlier to see when fmsadmin connected. Or, see what other access occurred. It might be helpful if you also provide all the details of your server environment. What do you have between the server and the clients?

Domain Controller? I have a total of 3 switches and a router in a star configuration with a switch at the center. Most of the clients and the server are on the same switch Gigabit. I do have an Open Directory server, but all auth for the databases is done via FileMaker. No network traffic passes through the router, only internet traffic. For clarification, you said “Most of the clients and the server are on the same switch Gigabit.

Are those the clients that disconnect? If Public IP Address, then the clients would be accessing the router, as it handles internet traffic. Can you confirm? With one of the three switches at the center, is FileMaker Server also at the center switch? To rule out a switch, test moving all clients and FileMaker Server to another switch. Any other information you can provide may be helpful in determining why this is failing.

True, the clients on the same switch as the server disconnect. All addresses are internal addresses FileMaker Server is on the center switch in the “star”. I can move the server to an “outter” switch on the “star” with the other clients and see if it helps don’t think it will. I will move the server in the morning. All other services on the network are working great, no problems.

Please advise – was there any solution for johngo or shawn? The case doesn’t show any resolution. If you are running into the same disconnections, contact our Technical Support department directly as they can work with you directly and try different scenarios while on the phone. If you are in North America, call toll-free If outside of North America, call the FileMaker office nearest you.

What about johngo? As a matter of interest does the disconnect issue occur for a client running on the FM Server, or is it only over a network. I have been having both network disconnects and in case of one client I cannot run FM 15 or 16 on the server with out it disconnecting. After being connected, how much time passes before you get a reconnect message?

FileMaker Pro will disconnect if it doesn’t receive a signal from the server within two minutes. What actions were you taking prior to the disconnect message? Have you pinged your server to see if there are any delays? It happens the moment I open the base, it takes a few seconds to load the base and the message is coming to reconnect.

If the message is almost immediate, then FileMaker is recognizing a disconnect. Are there just two servers? Do you have access to another machine to install FileMaker Server 16? Is there any redirects involved?

Are you accessing the hosted file by IP Address or domain name? Does this disconnect occur via LAN? Are any routers involved in the server environment? If so, are all necessary ports open? Any port forwarding involved? Any other information you can provide may be helpful in narrowing down possible causes. I had the same problem and spent days trying to figure it out. Coincidently I upgraded my Mac OS on my laptop a few days later and the problem stopped immediately.

R: No redirects. Our production servers are in the Datacenter where we access by VPN. All the ports are opened and working. We do not have ports routing. If so, what are the differences between the two machines. Since it appears the “production servers are in the Datacenter where we access by VPN”, are you able to connect without VPN or is that being blocked? I have problem with only one computer, this computer uses Win 10 Pro. On the one computer, create a new Windows user account.

Then, login to the new account, launch FileMaker Pro Advanced 16, and connect to the hosted file. Does this work? If so, then there is something within the original user account. My database is running on Azure. Do any setting need to be changed in the driver based on using Azure that could cause the problem? Stack Overflow for Teams — Start collaborating and sharing organizational knowledge. Create a free Team Why Teams?

Learn more about Collectives. Learn more about Teams. Asked 6 years, 6 months ago. Modified 6 years, 6 months ago. Viewed times. Improve this question. Jonathan Gibson. Jonathan Gibson Jonathan Gibson 41 5 5 bronze badges. DavidMakogon I am using the database service. Add a comment. Sorted by: Reset to default. Highest score default Trending recent votes count more Date modified newest first Date created oldest first.

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